FAQ

No, you can also place orders as a guest. However, we recommend signing up with us as you can enjoy a smoother and more convenient experience. It also allows you to keep track of your current and past orders, and payment status.

If you wish to cancel your order for any reason, please send us an email to support@wonder18.com or WhatsApp us at +601161835688 as soon as possible. We will make every effort to accommodate your request. However, once an order has been processed, we cannot guarantee that the order can be cancelled. For every order cancellation, a processing fee of 5% of the total order amount will be charged and deducted from the refund amount.

If you have made a mistake with your delivery address, please contact us at support@wonder18.com or WhatsApp us at +601161835688 immediately so we can amend your order. We will try our best to accommodate your request, however we cannot guarantee the amendments can be made if the order has already been processed. We are not liable if incorrect or missing shipping information is provided at checkout.

You can contact us as soon as possible if you would like to make any changes to your order. Our customer service team will try our best to accommodate your request. However, we cannot guarantee the amendments can be made if the order has already been processed.

Yes. We take the utmost care with the information that you provide us when placing an order through our online store or through any other means. The server that hosts our online store encrypts the transmission of all credit card and personal customer information using the Internet standard SSL Secure Sockets Layer protocol.

Yes, we offer express shipping to selected international destinations. All shipping fees will be calculated during checkout. International orders may be charged customs fees and duties, and we are not responsible for any additional charges imposed on you.

Malaysia
Shipping to West Malaysia will be RM8, with free shipping for orders above RM150.

Shipping to East Malaysia will be RM18, with free shipping for orders above RM200.

Singapore
Shipping to Singapore will be RM25-RM28, with free shipping for all orders above RM400.

Hong Kong
Shipping to Hong Kong will be RM45-RM60, with free shipping for all orders above RM700.

Rest of the world
Shipping ranges from RM45-RM400 and is calculated based on weight during checkout.

All orders are shipped from our warehouse within 2 business days of the order being placed, with exceptions applied. Shipping times vary depending on courier availability and location. For detailed information, please visit our Shipping Policy.

Yes, Wonder 18 orders are packed discreetly for privacy. The outer packaging does not clearly reveal the lingerie or sleepwear items inside.

We do accept exchange or refund. However, all refunds will be in the form of e-credit and no cash refund will be entertained. All returns have to be initiated within 7 days from the delivery date. Please send us an email or WhatsApp us with your order number and contact information at support@wonder18.com or +601161835688. We will walk you through the return procedure. Please note that customers are responsible for the return shipping charges. For detailed information, please visit our Return Policy.

We currently accept Visa and MasterCard via Stripe for worldwide customers. For Malaysia orders, we also accept FPX via Billplz, GrabPay and Atome.

We currently offer Buy Now Pay Later options for Malaysian customers with Atome or PayLater by Grab. You may choose to pay in 2, 3 or monthly zero-interest instalments.

Please note that the base currency for all transactions on this website will be processed in Malaysian Ringgit MYR. The financial institution of your card will determine the exchange rate that you will be charged and you may be subject to a currency conversion fee from your card issuer. You may switch the currency on our website at the top menu bar to get the estimated price in your local currency, but this is only for reference purpose and may not be the exact exchange rate that you will be charged.