FAQ

Which country do you ship to? 

We offer express shipping worldwide. All shipping fees will be calculated during the checkout.  

 

Do you have a store locally in my country?
We are an online only business. That is one of the reason we are able to sell our items cheaper than your local store.

 

How much is shipping fee?

Malaysia
Shipping to West Malaysia will be RM8, FREE SHIPPING for orders above RM150.

Shipping to East Malaysia will be RM15-RM17, FREE SHIPPING for orders above RM200.

Singapore

Shipping to Singapore will be RM25-RM28, FREE SHIPPING for all orders above RM400.

Hong Kong

Shipping to Hong Kong will be RM45-RM50, FREE SHIPPING for all orders above RM600.

Rest of the world

At a range of RM45-RM250 calculated based on weight during checkout.

 

Do you charge cancellation fee?
We do not charge cancellation fees, we generally replace things that arrive severely damaged, and if your order needs to be refunded, we will issue your refund within 10 business days from our last email.

 

What is your refund policy?
We have a 7 days money back guarantee. If within the 7 days period if you are not happy with your purchase please send us an email or WhatsApp us with your order number and contact information to support@wonder18.com / +601161835688. We will walk you through the refund procedure. Please note that customers are responsible for the return shipping charges. For detailed information, please visit our Return Policy.

 

How long after placing my order should I expect to receive my shipment?
All orders are shipped from our warehouse within 2 business days of the order being placed (exceptions applied). Purchases shipped will arrive 3-7 business days after the order date though this may still vary, depending on the availability of the courier provider and location. For detailed information, please visit our Shipping and Delivery Policy.

 

Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

 

How do I contact you?
Reach out to us via our contact form that can be found here or WhatsApp us at +601161835688. We typically reply within 24 business day hours.