FAQ

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ORDER

DO I NEED TO SIGN UP FOR AN ACCOUNT TO PLACE MY ORDER?

No, you can also place orders as a guest. However, we recommend signing up with us as you can enjoy a smoother and more convenient experience. It also allows you to keep track of your current and past order, and payment status.

 

CAN I CANCEL MY ORDER?

If you wish to cancel your order for any reason, please send us an email to support@wonder18.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been processed, we cannot guarantee that the order can be cancelled. For every order cancellation, a processing fee of 5% of total order amount will be charged and deducted in the refund amount.

 

CAN I AMEND MY DELIVERY DETAILS?

If you have made a mistake with your delivery address, please contact us at support@wonder18.com immediately so we can amend your order. We will try our best to accommodate your request, however we cannot guarantee the amendments can be made if the order has already been processed. We not liable if the incorrect or missing shipping information is provided at checkout.

 

CAN I MAKE CHANGES TO MY ORDER?

You can contact us as soon as possible if you would like to make any changes to your order. Our customer service team will try our best to accommodate your request, However we cannot guarantee the amendments can be made if the order has already been processed.

 

IS ORDERING ONLINE SECURE?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet standard SSL (Secure Sockets Layer) protocol.

SHIPPING & RETURN

DOES WONDER 18 SHIP INTERNATIONALLY? 

Yes, we offer express shipping worldwide! All shipping fees will be calculated during the checkout. International orders may be charged custom fees and duties and we are not responsible for any additional charges imposes on you.

  

HOW MUCH IS SHIPPING FEE?

Malaysia
Shipping to West Malaysia will be RM8, FREE SHIPPING for orders above RM150.

Shipping to East Malaysia will be RM17, FREE SHIPPING for orders above RM200.

Singapore

Shipping to Singapore will be RM25-RM28, FREE SHIPPING for all orders above RM400.

Hong Kong

Shipping to Hong Kong will be RM60-RM80, FREE SHIPPING for all orders above RM600.

Rest of the world

At a range of RM45-RM250 calculated based on weight during checkout.

 

HOW LONG DOES SHIPPING TAKE?
All orders are shipped from our warehouse within 2 business days of the order being placed (exceptions applied). Shipping times vary depending on the availability of the courier provider and location. For detailed information, please visit our Shipping and Delivery Policy.

  

WHAT IS YOUR RETURN POLICY?
We do accept exchange or refund. However, all refunds will be in the form of e-credit and no cash refund will be entertained. All returns have to be initiated within 7 days from delivery date. Please send us an email or WhatsApp us with your order number and contact information to support@wonder18.com / +601161835688. We will walk you through the return procedure. Please note that customers are responsible for the return shipping charges. For detailed information, please visit our Return Policy.

PAYMENT

WHAT PAYMENT METHODS TO YOU ACCEPT?

We currently accept Visa and MasterCard via Stripe for worldwide customers. For Malaysia orders, we also accept FPX via Billplz, GrabPay and Atome. 

 

HOW DOES BUY NOW PAY LATER WORK?

We currently offer Buy Now Pay Later option for all Malaysian customers with Atome or PayLater by Grab. You may choose to pay in 2, 3 or monthly zero interest instalment.

 

WHAT CURRENCY DO I GET CHARGED?

Please note that the base currency for all transaction on this website will be processed in Malaysian Ringgit (MYR). The financial institution of your card will determine the exchange rate that you will be charged and you may be subject to a currency conversion fee from your card issuer. You may switch the currency on our website at the top menu bar to get the estimated price in your local currency, but this is only for reference purpose and may not be the exact exchange rate that you will be charged.