Our Return/Exchange Policy
If any purchase from us does not comply with a consumer guarantee, we will gladly exchange it for one (1) time, subject to the points below. This means that any order which has been returned cannot be processed for the second return. You have seven (7) days from the date of delivery to apply for a return request and arrange a shipment for the return. Unfortunately, if seven (7) days have gone by since your receipt date, we can’t accept your return.
Item of exchange must be of the same value or of a higher value, for which the difference will need to be paid. No cash refund will be made should the item of exchange be of a lower value. A store credit (e-gift card) of the difference will be issued to you for your next purchase.
Should you choose for a full refund instead of exchange, no cash refund will be entertained. All refunds will be in the form of store credit (e-gift card) which can be used for your next purchase.
What we ask from you:
- For hygiene reason, bras and panties are not returnable.
- Where possible please return the item(s) in its original packaging.
- Item(s) must be returned within 7 days upon receipt.
- Item(s) must be returned unworn, untried, unwashed, unaltered, undamaged, unused, free of stains, make-up or deodorant, and all with original tags attached.
- Please do not send your products back to the sender address. Email us at email@example.com or WhatsApp us at +601161835688 for assistance.
- Unless a defective or wrong item(s) was sent to you, the shipping cost of returning the item(s) is non-refundable.
- Wonder 18 will not be held responsible for any damages or loss occurred during your return shipment process. We highly recommend that you use a postal service with a tracking option to track your return parcel.
Once your return is received and inspected, we will send you an email to notify you on the receipt of items and the approval or rejection of your exchange request. We do not offer exchange for used items.
If you are approved, then your exchange will be processed.
Please allow up to 5 working days for us to process the exchange once the returned items arrived at our warehouse. Exchanged goods are sent out free of charge only for West Malaysia customers. For all exchange outside West Malaysia, kindly contact us for the shipping fees. All item(s) must be returned in the original condition unaltered, unworn and unwashed.
Please ensure to obtain and send us a ‘proof of postage' by indicating the courier company used and tracking number via email or WhatsApp. All returned goods remain the responsibility of the customer until they reach Wonder 18.
Sale items & Gift Cards/Vouchers (if applicable)
All sales & gift cards are final, only regular priced items may be refunded or exchanged.
How to complete your return
Please send an email to firstname.lastname@example.org or WhatsApp (+601161835688) and our team will response to your request within 24 business hours.